Last Updated: 16/04/2025
This Privacy Policy ("Policy") governs the collection, use, and disclosure of personal data by Idemyr Marketplace AB ("Company," "we," "us," or "our") through our website, https://meetapsychiconline.com. We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) in the European Union (EU).
1. Scope of This Policy
This Policy applies to all personal data collected through the Website, including but not limited to data provided by users, advisors, and visitors.
It explains:
The types of personal data we collect
How we use and protect your data
Your rights regarding your personal data
How to contact us with questions or concerns
2. Types of Personal Data Collected
We collect the following categories of personal data:
2.1 Data Provided by Users
When you register for a user account or use our services, we may collect:
Contact Information: Name, email address, phone number, and password
Demographic Information: Country, city, state, zip code, and birthdate (optional)
Payment Information: Billing address and payment details (processed securely via Stripe)
Communication Data: Chat transcripts, stored for up to 90 days
Webshop Order Information: Name, phone number, shipping address, and email address
2.2 Data Provided by Advisors
When you register as an advisor, we may collect:
Contact Information: Name, email address, phone number, and password
Professional Information: Address, YouTube link, profile name, Stripe account number, Stripe account holder name, and services offered
Public Profile Information: Any optional personal information the advisor chooses to provide on their public Profile Page
Authentication Data: Two-factor authentication (2FA) codes sent to your email
2.3 Automatically Collected Data
When you visit our Website, we may automatically collect:
Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on the Website, and interactions with content
Cookie Data: Information collected through cookies and similar tracking technologies
For more details, please refer to our Cookie Policy.
3. Purposes of Data Collection and Use
We collect and use personal data for the following purposes:
To provide and maintain our platform services
To verify advisor credentials and process payments
To create and manage user/advisor profiles
To facilitate communication between users and advisors
To improve website functionality and user experience
To prevent fraudulent activities and enhance security
To comply with legal and regulatory requirements
4. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we rely on the following legal bases for processing personal data:
Consent: When you provide explicit consent (e.g., for marketing communications).
Contractual Necessity: When processing is necessary to fulfill a contract with you (e.g., providing psychic services).
Legitimate Interests: When processing is necessary for our legitimate business interests (e.g., improving the Website).
Legal Obligations: When processing is required to comply with applicable laws.
5. Data Sharing and Disclosure
We may share your personal data with the following third parties:
Service Providers: Third-party vendors who assist us in operating the Website, such as payment processors (e.g., Stripe), email providers (e.g., Mailer Lite), analytics providers (e.g., Google Analytics), and chat service providers (e.g., Chatify).
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
We ensure that all third-party providers implement appropriate safeguards to protect your data. This list is not exhaustive, and additional service providers may be used as necessary to operate our Website. For more information, please refer to their respective privacy policies:
6. International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or the United States. We ensure that such transfers comply with applicable laws by implementing appropriate safeguards, such as Standard Contractual Clauses (SCCs) where required or other GDPR-compliant mechanisms to protect your data.
Some of our third-party service providers, including Chatify, are GDPR-compliant but may not rely on SCCs. In such cases, we ensure they follow industry-standard security measures and privacy best practices. By using our services, you acknowledge that your data may be processed in jurisdictions with different data protection laws than your own, and we take all reasonable steps to ensure your privacy is protected.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law. For example:
User Accounts: Retained for as long as the account is active.
Chat Transcripts: Stored for up to 90 days.
Payment Data: Retained as required by financial regulations.
8. Your Rights
8.1 Rights Under GDPR (EU Users)
Pursuant to the GDPR, you have the following rights:
Right of Access: To request a copy of the personal data we hold about you.
Right of Rectification: To request corrections to inaccurate or incomplete data.
Right of Erasure: To request the deletion of your data under certain conditions.
Right of Restriction: To request the restriction of processing your data.
Right to Object: To object to the processing of your data for marketing purposes.
Right to Data Portability: To request a copy of your data in a structured, machine-readable format.
For more information about your rights under the GDPR, please refer to the GDPR official website.
9. Security Measures & Account Responsibilities
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.
User Account Security
Users are responsible for maintaining the confidentiality of their account credentials, including their password.
We strongly advise users to:
Choose a strong, unique password and update it periodically.
Never share their password with others.
Immediately notify us if they suspect unauthorized access to their account.
We are not liable for any loss or damage resulting from unauthorized access due to a compromised or shared password.
Advisor Account Security & Indemnification
Advisors must take full responsibility for securing their email account and password, as it is used to receive two-factor authentication (2FA) security codes. Advisors agree to:
Keep their email password confidential and secure.
Not share their email credentials with any third party.
Take necessary precautions to prevent unauthorized access.
If an Advisor’s account is accessed by an unauthorized person due to failure to secure their email password, the Advisor agrees to indemnify and hold Idemyr Marketplace AB harmless from any claims, losses, or damages arising from such unauthorized access. This includes, but is not limited to, financial losses, fraudulent activities, and reputational harm caused by unauthorized use of their account.
10. Amendments to This Policy
We reserve the right to amend this Policy from time to time to reflect changes in our practices or legal requirements. When changes are made, the Privacy Policy will be updated with a new revision date. No additional communication regarding the update will be provided beyond this change in the last updated date.
Your continued use of the Website following such amendments constitutes your acceptance of the revised Policy.
11. Contact Information
If you have any questions or concerns regarding this Policy or our data practices, please contact us at:
Email: [email protected]
Phone: +46 0704 484866
When reaching out, please use one of the following subject lines based on your inquiry:
Subject line: “Privacy Policy under GDPR" (for EU-based users)